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IFMA CFM Exam Syllabus Topics:

Topic
Details

Topic 1

Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.

Topic 2

Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.

Topic 3

Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.

Topic 4

Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.

Topic 5

Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.

Topic 6

Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.

Topic 7

Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.

Topic 8

Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.

Topic 9

Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.

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IFMA Certified Facility Manager Sample Questions (Q132-Q137):

NEW QUESTION # 132
What is Effective Communication?

A. Effective Communication
B. Efficient Communication
C. Active Listening

Answer: A

Explanation:
Effective communication (Option C) ensures that messages are understood, acted upon, and lead to the intended outcome.

NEW QUESTION # 133
What is one of the MOST common reasons implementing a Computerized Maintenance Management System (CMMS) fails?

A. The building systems are not compatible with the CMMS.
B. The board members are not interested in the system.
C. The CMMS is home-grown.
D. Users are resistant to change.

Answer: D

Explanation:
The primary reason CMMS implementations fail is user resistance to change. This resistance stems from several factors, including lack of proper training, fear of new technology, and reluctance to deviate from established workflows. Effective CMMS implementation requires not just technological adoption but also a shift in workplace culture, which can be difficult without proper engagement and training programs.
Additionally, facility managers must ensure that users understand the benefits of CMMS, such as improved asset tracking, reduced downtime, and streamlined maintenance operations.

NEW QUESTION # 134
When designing an industrial workplace, what is the MOST relevant factor to consider?

A. Offering electrical and data outlets at desk height
B. Understanding space dimensions and equipment layout
C. Including both sit-to-stand and seated options
D. Providing video monitor and adjustable lighting levels

Answer: B

Explanation:
TheIFMA Occupancy and Human Factors competencyemphasizes thatspace planning and equipment layout are critical to operational efficiency, worker safety, and productivity.
* Option C (Space dimensions and equipment layout) is correctbecause it ensuresproper workflow, safety compliance, and optimized use of space.
* Option A (Desk-height outlets)is beneficial butnot the primary factor in industrial design.
* Option B (Sit-to-stand options)applies more tooffice environments, not industrial settings.
* Option D (Lighting and monitors)improvesergonomics but does not define industrial workplace efficiency.
Industrial workplace designfocuses on optimizing space for machinery, storage, and safety regulations.

NEW QUESTION # 135
What is a way for facility managers to promote sustainability in the workspace?

A. Offer a physical fitness program.
B. Establish a recycling program and communicate results.
C. Shorten the cafeteria hours of operation by two hours daily.
D. Ensure janitorial staff performs routine inspections.

Answer: B

Explanation:
Facility managers promotesustainabilityby implementinga recycling program and effectively communicating its results. This ensures:
* Waste reduction and increased recycling efforts.
* Employee engagement in sustainability initiatives.
* Compliance with environmental policies and corporate social responsibility (CSR) goals.
* Why the other options are incorrect:
* (A) Shortening cafeteria hoursaffects operations but does not contribute directly to sustainability.
* (C) Routine janitorial inspectionsare part of maintenance, not a sustainability initiative.
* (D) A fitness programpromotes health but does not directly enhance sustainability.

NEW QUESTION # 136
The Facilities Management Department manages several service agreements related to environmental stewardship. When reviewing these service level agreements (SLAs), what should the Facility Manager consider?

A. How to calculate maintenance and utility costs.
B. Best practices relevant to environmental stewardship.
C. How to negotiate the regulatory requirements to meet the customer's requirements.

Answer: B

Explanation:
The best practice for reviewing SLAs in environmental stewardship-related services is to ensure that they align with industry best practices (Option A).
Why Option A is Correct?
* SLAs should incorporate sustainability-focused best practices to ensure energy efficiency, waste management, and eco-friendly operations.
* Benchmarking against environmental standards (such as LEED, ISO 14001, or WELL Building Standard) ensures compliance with sustainability goals.
* IFMA's Environmental Stewardship & Sustainability competency highlights the importance of best practices in sustainability-focused FM operations.
Why Other Options Are Incorrect?
* Option B (How to negotiate the regulatory requirements): Compliance is important, but SLAs should be based on best practices, not just regulatory minimums.
* Option C (How to calculate maintenance and utility costs): Cost calculation is part of financial planning, but sustainability SLAs focus on best practices, not just financials.

NEW QUESTION # 137
......

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Max Reed Max Reed

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